Privacy Policy

Last Updated: May 10, 2026

1. Introduction

Handwriting Eraser ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, such as:

  • Name and contact information (email address)
  • Account credentials (username, password)
  • Payment information (processed through secure third-party payment providers)
  • Communications with us (contact form messages, support emails)

Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies
  • Log data (access times, referring URLs)

Image Data

  • Uploaded images are used solely for providing handwriting removal services and for no other purpose.
  • Your uploaded images and PDF files are stored only as necessary during processing, and are deleted immediately after the service is complete. They are not permanently stored on our servers.
  • Error logs are minimized and typically do not include image content.

Information from Third-Party Login

If you authenticate using Google login, we may receive:

  • Basic profile information (name, email, profile picture)
  • Authentication tokens

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process credit transactions and manage your account
  • Send administrative information and updates
  • Respond to your comments, questions, and support requests
  • Improve and personalize your experience
  • Monitor and analyze usage patterns and trends
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. How We Share Your Information

With Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Payment processors (Creem)
  • Cloud hosting providers
  • Email service providers (Resend)
  • Analytics services

For Legal Purposes

We may disclose your information when required by law or to:

  • Comply with legal obligations
  • Respond to lawful requests from public authorities
  • Protect our rights, privacy, safety, or property
  • Enforce our terms and agreements

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (SSL/TLS)
  • Encryption of sensitive data at rest
  • Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Uploaded images are deleted after processing is complete. Account data will be securely deleted or anonymized in accordance with our data retention policies after you delete your account.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a structured, machine-readable format.

Correction and Update

You can request that we correct or update inaccurate or incomplete personal information.

Deletion

You can delete your account and data directly from your account page.

Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link or contacting us directly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • The right to be informed about data processing
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to data portability
  • The right to object to processing
  • The right to lodge a complaint with supervisory authorities

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we will provide additional notice through email or a prominent notice on our Service.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: