Privacy Policy

Last Updated: May 16, 2026

1. Introduction

Handwriting Eraser ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, such as:

  • Name and contact information (email address)
  • Account credentials (username, password)
  • Payment information (processed through secure third-party payment providers)
  • Communications with us (contact form messages, support emails)

Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies
  • Log data (access times, referring URLs)

Image Data

  • Uploaded images are used solely for providing handwriting removal services and for no other purpose.
  • Your uploaded original images or PDFs are not persisted — files are released from server memory immediately after processing.
  • Processed results (cleaned images) are stored temporarily in object storage and automatically deleted after up to 3 days, allowing you to download or revisit them.
  • Error logs are minimized and typically do not include image content.

Information from Third-Party Login

If you authenticate using Google login, we may receive:

  • Basic profile information (name, email, profile picture)
  • Authentication tokens

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process credit transactions and manage your account
  • Send administrative information and updates
  • Respond to your comments, questions, and support requests
  • Improve and personalize your experience
  • Monitor and analyze usage patterns and trends
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. How We Share Your Information

With Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Payment processors (Creem)
  • Cloud hosting providers
  • Email service providers (Resend)
  • Analytics services

For Legal Purposes

We may disclose your information when required by law or to:

  • Comply with legal obligations
  • Respond to lawful requests from public authorities
  • Protect our rights, privacy, safety, or property
  • Enforce our terms and agreements

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

No Sale of Personal Information

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (SSL/TLS)
  • Encryption of sensitive data at rest
  • Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Uploaded original images and PDF files are not persisted; processed results are automatically deleted from object storage after up to 3 days. Account data will be securely deleted or anonymized in accordance with our data retention policies after you delete your account.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a structured, machine-readable format.

Correction and Update

You can request that we correct or update inaccurate or incomplete personal information.

Deletion

To delete your account and associated data, please email us at service@erasewriting.com (please use the email address associated with your account). We usually process deletion requests and send confirmation within 7 business days; where applicable law requires a different timeline, we will follow that requirement.

Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link or contacting us directly.

EEA/UK Users (GDPR / UK GDPR)

If you are located in the European Economic Area or the United Kingdom, the GDPR, UK GDPR, or other applicable data protection laws may give you the right to access, correct, delete, restrict processing of, object to processing of, and port your personal information, withdraw consent, and lodge a complaint with a supervisory authority. We will respond without undue delay, typically within 1 month of receiving the request.

California Users

If you are a California resident, the CCPA/CPRA may give you the right to know, correct, delete, limit the use of sensitive personal information, opt out of sale or sharing of personal information, and receive equal service and price when exercising privacy rights. We do not sell personal information or share it for cross-context behavioral advertising.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we will provide additional notice through email or a prominent notice on our Service.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: